Refund & Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us at support@nizipay.com Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to provide the best service to our users. In case any client is not completely satisfied with our service, we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments, refunds will be made to the same account.

Refund Processing Time

• Failed Transactions: Refunds are processed automatically within 5-7 working days
• Service Disputes: Refunds are processed within 10-15 working days after verification
• Bank Processing: Additional 3-5 working days may be required for bank processing
• Wallet Refunds: Processed within 24-48 hours

Refund Eligibility Criteria

• Transaction failed due to technical issues from our end
• Service not delivered as promised
• Duplicate debit of funds
• Unauthorized transactions (after proper verification)

Non-Refundable Cases

• Successful transactions with proper service delivery
• Incorrect details provided by the user
• Service charges for successful transactions
• Transactions failed due to user's network issues

Refund Process

1. Submit refund request with transaction details
2. Our team will verify the transaction within 3-5 working days
3. Upon approval, refund will be initiated
4. You will receive confirmation via SMS and email
5. Refund will be credited to your original payment method